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FREE DELIVERY FREE DELIVERY IN THE UK

FAQ's

Delivery
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Delivery is Free to UK using Royal Mail 2nd Class Signed For Service.

Delivery is £5.50 to UK using Royal Mail 1st Class Signed for Service.
 

Local Delivery

Free within a 10 Mile Radius of Woodbridge, IP12

We offer a local personal delivery whether ordered online, by phone or by email. Please leave a telephone number or email address and we will contact you to arrange a convenient time.

(Minimum order value of £100 - Sundays not included)

Order by Phone
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If you would prefer to place an order by phone

Please call   01394 383241  (Monday to Saturday 10.00am to 3.00pm)

Order by Email
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If you would prefer to place an order by email please click on the below link and supply the following detail. 

CLICK HERE

Name

Address

Phone Number (incase we need to contact you)

Brand Name

Style Name or Number

Colour

Size

Price


We will confirm your order by email and forward an invoice link for payment.

Returns & Refunds
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We are sure you will be delighted with your purchase however in the rare case you are not the goods must be returned in a saleable unworn/unmarked condition within 28 days of purchase.

You have 14 days to inform us of your decision & 14 days after informing us to return the product.

The link below will take you to our Returns Form & Address Label which you can use to print. Please state your name in block capitals and remember to include the order number as this will enable us to refund you quickly when received.

Returns Form HERE

If you do not have access to a printer please use the below address for you return and include a note of your Name, Address and Order Number and details of your exchange.

John Ives Footwear
29 The Thoroughfare
Woodbridge
Suffolk
IP12 1AA

Returns Postage is not refundable. 


Refunds are processed within 24 - 48 hours of receipt on your goods.

Exchanges
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If you require an exchange click on the link below which will take you to our exchange & address form.

Exchange Form HERE

If you do not have access to a printer please use the below address for your exchange and include a note of your Name, Address and Order Number 

John Ives Footwear
29 The Thoroughfare
Woodbridge
Suffolk
IP12 1AA


Exchange Postage is not refundable. 


You can also contact us by email or telephone. 

Email ivesshoes@gmail.com

Telephone 01394 3832841 (Monday to Saturday 10.00am to 5.00pm)

Track Order
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Track your Order by clicking the link below and entering your tracking number.

Click HERE 

Payments
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Payments are processed by Sage Pay 3D Secure.

The 3D Secure authentication is an additional fraud prevention scheme that is available to all companies using the Sage Pay system to process transactions.

It allows shoppers to create and assign a password to their card that is verified whenever a transaction is processed through a site that supports the use of the scheme. The addition of password protection allows extra security on transactions that are processed online.