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Delivery & Returns 

We send orders out by the 

Royal Mail Tracked 48 with Signature Service

There may be occasions when your desired item is not in-stock, if so we will contact you by email and send your item when it becomes available again. You have the option to cancel if you prefer, of course. 

Orders received before 15.00 will be sent the same day.
Generally delivery is around 2-4 working days.

Delivery in Person - 15 Mile Radius of Woodbridge

 

Returns

We hope you will be delighted with your purchase but in case you are not we will refund your money in full upon receipt of the goods returned in saleable unworn condition within 28 days of purchase (14 days to inform us of your decision to send the item back & 14 days after cancelling to return). Please complete the returns form enclosed with your order in blocked capitals, we aim to process a refund within five days of receipt, an email confirmation will be sent when processed.   


When possible, a substitute item will be offered to replace unsatisfactory or faulty goods. 

Returns Postage is only refunded if the item is deemed faulty.

You can contact us by email: ivesshoes@gmail.com 
By phone if you prefer on 01394 3832841 Monday to Saturday 10.00 to 17.00